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IT Support Engineer


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Job Type :  Full Time
Department :  Managed IT and Support
Position(s) Available :  1
Location(s) :  Nicosia
Salary :  € Based on experience and qualifications
Reference :  MITSE0518
Apply Now : 


IT Support Engineer

TechEvo specialises in the provision of managed IT and support services as well as suite of IT consulting services. With a strong focus on the delivery of quality services, TechEvo today provides services to an increasing number of Nicosia and Limassol-based customers.


This is a great opportunity to join a fast-growing Managed IT and Support Provider. The ideal candidate should have at least 2 years experience in 1st and 2nd line support. A strong understanding of MS Exchange, MS Office 365, MS Windows Serve 2012R2 and 2016 as well as a good understanding of network devices, switches and firewalls.


Self-motivation, strong analytic skills and a passion for technology, combined with strong communication skills both in Greek and English are key requirements. The successful applicant will be required to work within our offices based in Nicosia, as well as in customer sites where remote support is not possible. Joining TechEvo will provide the candidate with a unique exposure to multiple new technologies.


 


MAIN DUTIES AND RESPONSIBILITIES



  • Manage customers’ IT infrastructure and acts as customer-internal IT organization

  • Proactively monitor customers IT environments and take action to resolve potential issues before they affect user productivity

  • Resolve problems encountered by users with corporate information systems by acting as a liaison Diagnose and troubleshoot problems encountered with end-user computer systems and related peripherals

  • Diagnose and troubleshoot problems encountered with windows server systems

  • Install new end-user systems

  • Diagnose and troubleshoot of basic network connectivity and network printing issues

  • Work with vendors to source equipment needed to fulfil customer requirements

  • Troubleshoots basic to intermediate network issues

  • Lead projects/activities in resolving IT incidents

  • Coordinate and implement hardware and software system upgrades


 


CANDIDATE PROFILE



  • Associate’s degree in Computer Science, or equivalent experience

  • Typically requires 2 years of experience in a user support role

  • Excellent communication skills, both written and oral

  • Ability to work independently and to handle multiple tasks

  • Deadline and detail oriented

  • Excellent knowledge of English and Greek language both written and spoken




Qualifications Required

Experience in the installation and maintenance of:



  • Windows 7

  • Windows 10

  • Windows Server (2012R2, 2016)

  • Exchange Server

  • Office and Office 365

  • Supporting Intel-based systems (work-stations and Servers)

  • Network technologies

  • Microsoft Certifications will be considered a strong asset




IT, Internet, Programming



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