BRITISH AIRWAYS (BA) will close down its call centre in Cyprus by March 2013 as part of a money-saving restructuring programme, which will result in the loss of 11 jobs.
Freddie Stier, BA Commercial Manager for Greece and Cyprus said: “The decision was dictated solely by economic and commercial considerations related to our need to be cost competitive on a global basis. It in no way reflects on our Nicosia team’s performance. We will be offering affected staff every support going forward.”
By March next year, customers will still be able to call a local number for customer service or reservations, which will be redirected to Flyline, a company in Bremen, Germany.
“British Airways remains 100 per cent committed to its Cyprus operations and to delivering a successful growth business,” said Stier.
She highlighted that the highly competitive nature of the airline industry meant business practice remains under constant review to deliver productivity savings and optimise operational efficiency.
The remaining BA offices in Cyprus, including agent sales and accounts, will remain in Cyprus.